A rhetorical analysis of the educational interactive film ?Riskprofilen?, produced by the Swedish Civil Contingencies Agency (Swedish: Myndigheten för Samhällsskydd och Beredskap). This essay uses the theories and methods of Procedural Rhetoric, as described by Professor Ian Bogost, and Visual Rhetoric, as described by Professor Brigitte Mral to analyse the interactive and visual component parts of the artefact, and compares them to the intended purposes of the artefact as stated by documents pertaining to its creation, found to be those of educating the public; marketing the agency; and driving traffic to its webpage. The artefact is through analysis found to fulfil the purposes of marketing the Agency and of likely increasing traffic to the website upon which it is hosted. Regarding the primary, educational purpose this analysis finds that the artefact does not teach a user the accident-avoidance strategies it claims to do, but is dependent upon further materials..

ABSTRACTThe aim for this study is to examine how relatives to children who participated/participate in Youth and family team Sputnik-group, oriented towards support groups for children of substance abusing parents, perceive the work done by the organization. On the basis of this aim three questions were formulated: do the relatives perceive a change in the communication with the child as an effect of the child?s participation in Sputnik?s activities, do the relatives perceive a change in their relationship with the child as an effect of the child?s participation in Sputnik?s activities, do the relatives think that their awareness of substance abuse have changed following the child?s participation in Sputnik?s activities. Previous research, Mead?s perspective, the concept of ?groups? and support groups for children, were used to interpret the results.

På 1970-talet var flygbolaget Southwest Airlines en av pionjärerna inom området lojalitetsprogram då de införde bonusprogrammet ?Sweetheart Stamps? för sina tjänsteresenärer. Många flygbolag följde efter och idag har nästan varje flygbolag sitt eget bonusprogram. I det här läget försöker FlyNordic, uppdragsgivaren till denna uppsats, att hitta ett sätt att skapa lojalitet bland sina tjänsteresenärer.Frågan är vad tjänsteresenärer önskar sig av bolaget för att vara lojala mot det. Syftet med denna uppsats är att ge rekommendationer till FlyNordic om hur de kan skapa lojalitet bland sina tjänsteresenärer i Umeå och Luleå.